Introduction
We strive for complete customer satisfaction with our sacred Gangajal products. Please review this policy carefully before making a purchase.
1. Return Eligibility
Acceptable Reasons for Returns
- Damaged or leaking product upon arrival
- Incorrect product shipped
- Quality issues affecting product sanctity
Non-Returnable Items
- Opened or used Gangajal bottles
- Products purchased more than 7 days ago
- Items damaged due to customer mishandling
2. Return Process
Step-by-Step Procedure
- Contact our support team within 48 hours of delivery
- Provide order number and photos/video evidence
- Receive return authorization and instructions
- Ship the product back (if required)
- Await inspection and resolution
Return Shipping
- Customer bears return shipping costs unless error is ours
- Recommended to use trackable shipping methods
3. Refund Policy
Approved Refunds
- Processed within 7-10 business days
- Issued to original payment method
- Excludes original shipping charges (unless error is ours)
Refund Exceptions
- Products returned without authorization
- Items showing signs of misuse
- Missing or incomplete returns
4. Replacement Policy
Qualifying Conditions
- Factory-sealed products with defects
- Wrong items delivered
- Significant quality issues
Replacement Process
- Priority shipping for replacement items
- No additional cost for eligible cases
- Subject to product availability
5. Special Considerations for Sacred Products
Due to the religious nature of Gangajal:
- All returns require special handling
- Products may be disposed of properly according to Hindu traditions
- Emotional value cannot be compensated monetarily
6. Contact Information
For return requests:
Email: info@hinsol.com
Phone: +91-8126195133
Hours: Mon-Sat, 10AM-5PM IST